This luxurious hotel provided exclusive amenities that fulfilled our every need. the service was excellent and the staff was incredibly accommodating. the swimming pool was pristine and the private facilities were truly luxurious. the restaurant and bar area had a great selection of food and drinks, and the location near the beach was a definite plus.

The only minor issue we had was with the room advantages. Although the rooms were spacious and comfortable, the air conditioning was not as powerful as we would have liked.

Absolutely nothing. The rooms were filthy, no coathangers, tv had no remote control and had to be switched off/on by pulling the plug out of the socket, floors had not been swept for days, as there were bits and pieces everywhere. Bath had scum and so did the basin. No seaview, although that was booked for. Were charged for breakfasts, although you had that included in the quote. The list is endless...... The room only had one chair to sit on, there were no literature re contact numbers for reception/housekeping etc etc. Room was made at 7.30 pm first night, and not at all the next day or after.

When we arrived there was no room available, although I had emailed them that our arrival would be on the last flight from Casablanca arriving at the hotel at 2.30 am. We were kept waiting at the desk for over an hour and were told we had no booking, until we showed them our print-out with your confirmation. We were then allocated a garden view and promised to change the next day. That never materialised. The food was not to write home about. Sitting on the balcony was no pleasure, as it was filthy. We had had enough after the three nights and moved out which caused a stir. We argued until blue in the face and got 50% discount on 3 nights but still had to pay for the breakfasts. The place needs a complete overhaul, and yet when compared architecturally to the other hotels, it was the most attractive, but very run down. Apart from a complete overhaul, it needs a new competent management. I would like to mention that we had dealt with the manager personally. Another acquaintance of ours moved in the day before yesterday and had the same problems. He only stayed the one night after having spoken to us.

The quietness

The staff of reception they reserved for us dinner at andalous restaurant 2days before. We get ready to have special dinnerAnd we were very surprised that the restaurant was closed 3 ago and nobody noticed us,than we went back to our room to order some food the biggest surprise the room service was close too even though it was early,

Loved the location and the hotel facilities. The animation team and the mini club work very well with pretty commited, friendly and professional staff.

I believe that the Reception and cleaning staff are not well prepared to deal with a full hotel.

Service was friendly and stuff are very nice

Nice 5 stars hotel with good facilities and friendly staff. A bit expensive for what the region offers. The negative side is that it offers a poor breakfast, proper of a 3 stars hotel

Gardens, swiming pools, beach

Rooms, specifically bathrooms not in good shape

Location is great, amenities are great. The room is Spacious, I did have a plumbing problem ( both The sink and the shower get clogged up) The hotel staff is very average, unattentive. All in all I would stay there again

price of the food very expensive eg two times day two people on the restaurant have to pay 1000 moroccan dirham

The area is awesome even though most of real estate projects still emerging from ground: nice beaches, sun is au rendezvous every day, the pools, the kindness of the animation team, especially those of the kids club.

From the other side, the top management was overwhelmed and absolutely unprepared to manage an “unexpected” number (according to them. Which I could not understand!!!!!) of arrivals. The result was a 2 hours long checking process!!!! No need to mention those who had to wait longer. I will definitely recommend the hotel for all the good things I listed above (Especially, the smile and kindness of the small staff). However things should be addressed, quickly, the right way at the right level to ensure service quality and PROFESSIONALISM and reinforce customer satisfaction oriented behaviors.

We liked the pools, the view from the roll as well as the proximity to the sea.

The front desk was terrible, the staff didn't seem organised, it took us one hour to check in... The worst service we'voe experienced so far. The breakfast was quite poor.